Dear Chris & Team
Thank you for our much loved Beachcomber Hot Tub.
We could not have wished or hoped for better service from anyone than the service we received from you. You gave us excellent advice from the beginning even with the planning, positioning, electrics even in the laying of the decking for our lovely tub.
You were……….. and still are our very nice helpful advisers on the end of the phone THANK you. We highly recommend you all to anyone looking to enjoy the pleasure of owning a hot tub.
Ray & Babs Miller, Kent
I first discovered Exotic Palms and Spas at the Kent County Show following a recommendation from the Mayor of Canterbury, one of Mr Whitton’s valued customers and a personal friend of mine.
From the outset, the passion and enthusiasm with which Mr Whitton talks about his hot tubs and service was contagious and entirely engaging. We were sold. The genuine and entirely sincere fervour that was displayed by Mr Whitton, and subsequently his staff, in all our dealings of some three years has convinced us that our decision to invest with Exotic Palms and Spas was a sound one.
Everything we were told on that first day regarding the installation, the service and training has not faltered one iota. There is a wonderful sense of belonging and knowing there is always someone there should there be any problems.
Exotic Palms and Spas has demonstrated, and continues to demonstrate, a rare and somewhat unique service which continues on a regular basis, assuring us that our investment is in good and safe hands.
Exotic Palms and Spas have been efficient with the installation, efficient with after sales service, which thankfully includes the wonderfully professional examination, overhaul and cleaning package.
With such a major investment I am delighted with our choice of provider and will continue to recommend them.
Richard Andrews, Director
Re: Beachcomber Hot Tub
Just a short note to say that having had the hot tub in operation for over three months now, Sue and I are really delighted with its performance and get a lot of pleasure from its use, as do our friends and family.
Sue, in particular, is already finding it helpful and beneficial in regard to her arthritis.
I should also like to thank you personally for your attention to detail, clear and helpful instructions and first class service.
We are very pleased with the service received from Exotic Palms and Spas and have already recommended your company to several interested friends.
I apologise for not having contacted you sooner but, as always, have been very busy.
I just had to write to compliment you on your most excellent Customer Service skills. I have never been so impressed. I have worked in the retail sector for twenty odd years and often gain 100% on mystery shops carried out on me but your service is beyond any I have personally given. Nothing is too much trouble, even when you are on holiday your after-sales care is fantastic.
Buying a Hot Tub is a big decision, and quite frankly you do not think of the after-sales service you may need. I think if I had purchased one from some of the dealers I made initial enquiries with I may not be as happy as I am now.
Thank goodness I purchased from you, a real family business which is so rare today, and one which can be relied upon.
I must congratulate you on your Company which you have made so special, and wish you many more happy trading years.
I’m writing in order to convey our thanks to you and Glyn in particular (because you’re the 2 we get to see) for the outstanding level of service you extend to us. We’re both fully aware that there must be other people we don’t get to see who also deserve our thanks!
We “inherited” our hot-tub in 2005 and from the moment you first came round to offer a lesson in how to take care of it, we knew we were going to be well looked after!
We appreciate in particular the following from Exotic Palms and Spas Limited:
- The fact that you do what you say you will do!
- Your knowledge and advice – whoever we have contact with, we know we’re being given straightforward, useful information.
- Prompt responses to requests for chemicals – they always seem to be delivered within a day of placing the order
- Being kept informed – if arrangements need to be changed, someone lets us know (and we have complete confidence that if they are changed, it’s for a very good reason)
- Your (Chris) availability – it seems that we can always contact you and that we’re never an interruption
- Your (Chris/Glyn) willingness to “…go the extra mile…” – such as Glyn cleaning our tub on a Saturday.
We’re also in awe of your energy and enthusiasm!
Our hot-tub has provided us with both health benefits and a lot of pleasure since October 2005. Thanks to the level of service you supply, we are more than confident that it will continue to do so for years to come!
Kevin J V